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What services does Ms. Tees offer?At Ms. Tees, we specialize in embroidery, screen printing, and direct-to-garment (DTG) printing. Whether you're looking for custom apparel, corporate branding, or personalized gifts, we've got you covered.
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How do I place an order?You can place an order through our website, or visit our physical store at the Forestville Mall in Forestville, MD. Our team is always ready to assist you with your customization needs.
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What is the turnaround time for orders?The turnaround time varies based on the service and order volume. Typically, embroidery orders take 5-7 business days, screen printing 7-10 business days, and DTG 3-5 business days. For bulk orders or special requests, please contact us for a more accurate estimate.
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Can I provide my own garments for customization?Yes, you can! Please ensure that the garments are clean and in good condition. However, for best results, we recommend using our curated selection of apparel designed specifically for customization.
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What file formats do you accept for designs?We accept most graphic file formats, including .JPEG, .PNG, .EPS, and .AI. For embroidery, vector files or high-resolution images are preferred.
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How do I care for my customized apparel?To ensure the longevity of your custom print or embroidery, we recommend washing the apparel inside out in cold water and air drying. Avoid ironing directly over the design.
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Do you offer discounts for bulk orders?Yes, we do! For large orders or corporate partnerships, please reach out to our team for special pricing and offers.
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Can I see a sample before my order is finalized?Absolutely! We offer digital mock-ups and, for larger orders, physical samples upon request. We want to ensure you're 100% satisfied with the final product.
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What is your return and exchange policy?Customized items cannot be returned or exchanged unless there's a defect or error on our part. If there's an issue with your order, please contact us within 7 days of receiving your items.
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How do you ensure the quality of your services?Quality is at the heart of everything we do. From using top-tier equipment and materials to having a dedicated quality check process, we ensure every piece that leaves our shop meets the highest standards.
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